Haylee

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TERMS & CONDITIONS OF ORDER & PURCHASE

Terms & Conditions of Order & Purchase

Haylee products are sold to you, the buyer, through this website (www.haylee.sg) and resellers such as FortyTwo Pte. Ltd. and LAZADA Singapore Pte. Ltd.

We advise you to refer to their respective Terms & Conditions of Order, Purchase and Delivery when purchasing Haylee products from them:

FortyTwo: https://www.fortytwo.sg/terms-and-conditions/
Lazada: https://www.lazada.sg/terms-of-use/?spm=a2o42.230101080000.0.0.ertQ81#tos

Haylee products are typically delivered in most areas in Singapore between 10am-7pm, Mondays to Fridays, excluding public holidays and within up three (3) business days from date of purchase. Same Day Delivery is typically made within two (2) hours from time of purchase if your order is placed between 9am-5pm, Mondays to Fridays, excluding public holidays

For the full list of our no-go locations, please refer here.

The delivery time frame that you select online is only tentative. Should you not receive any phone calls from us, it will be deemed that your delivery is scheduled to happen within your preferred time frame.

It is required for customers to be present during the stipulated delivery time to avoid holding up the delivery team from their deliveries to other customers. We seek your understanding when it comes to delivery timings.

Haylee’s resellers and delivery agents reserve the right to change the delivery date and time should any unforeseen circumstances arise in the midst of delivery. While we endeavour to adhere to scheduled delivery timings and warrant to act within our means to notify you the soonest possible of any delays or difficulties, you acknowledge that you will, at no point in time, hold Haylee’s resellers and delivery agents liable for any inconvenience, losses, damages, injury, charges, expenses and/or deaths that may arise from any delayed, postponed, incomplete or unfulfilled deliveries, to the extent permitted by Law.

Return and Refund Policy

Request for returns should be made to us within one hundred (100) days from the delivery date for a full refund. The full refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees and/or surcharges paid to the resellers or delivery agents when the original order was made. We advise you to refer to their respective Delivery Terms & Conditions:

FortyTwo: https://www.fortytwo.sg/terms-and-conditions/
Lazada: https://www.lazada.sg/terms-of-use/?spm=a2o42.230101080000.0.0.ertQ81#tos

Your Haylee will be picked up for return at a time that will be scheduled by us. Returns are free for local orders only and are not applicable to products exported out of Singapore mainland. You will need to log in to your account on www.haylee.sg to request for a product return.

Proof of Purchase

Upon successful placement of order, an order acknowledgment containing the invoice will be sent by the seller / reseller to the email address that you have provided in the online order form. We advise you to keep the email or print the invoice, as these can be used as your proof of purchase. You will also receive a hard copy of the invoice upon delivery and will be required to endorse on the invoice after merchandise has been received in good condition.

The endorsement made on the invoice if an item has been received in good condition constitutes your acknowledgement that the item received is free from any defects or is in a condition accepted by you at the point of delivery.

Warranty

Haylee Mattress 10 Year Limited Warranty

Your new Haylee mattress is covered by a 10 year limited warranty (the “Warranty”).This Warranty extends to Haylee mattresses manufactured purchased directly from Haylee.sg or Haylee’s authorised retailers (the “Mattresses”). Mattresses are designed to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s) across its full surface area. The Warranty does not cover your Product if you use it in a manner incompatible with that intended design.

The Warranty extends to the original purchaser of any Mattress. All Haylee warranties, including any implied warranties, are valid only for the period of time the Mattress is owned by the original purchaser of the Mattress. The “original purchaser,” for the purposes of this Mattress Warranty, is the first purchaser of the Mattress from Haylee or a Haylee authorised retailer / reseller. Your delivery confirmation email will serve as proof of purchase. The Warranty is not transferable.

Haylee warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 10 years from the time your Mattress is purchased by you, when the Mattress is used normally for its intended purposes and on a bed base that is structurally capable of supporting the weight of the Mattress and user(s).

The Warranty applies to the following Defects:

  • Deterioration causing the Mattress to have a visible indentation that is greater than one (1) inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and foundation.
  • Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage and proper handling.
  • Any manufacturing defect in the zipper assembly of the Mattress Cover.

The Warranty does not cover the following:

  • A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress.
  • Comfort preference.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Any mattress (whether manufactured by Haylee or not) sold by resellers who are not authorized retailers. Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

In the event of a Defect, Haylee’s sole and exclusive liability and your sole remedy under this limited Mattress Warranty will be, at Haylee’s option, to provide a repaired or replacement Mattress or Mattress Cover, subject to your fulfillment of “Your Responsibilities” below. Replacement Mattress Covers may be provided in a color different from the Mattress Cover you originally purchased.

Your Responsibilities

In the event of a Defect and in order to get the benefit of this limited Mattress Warranty, you must return your Mattresses or Mattress Cover to Haylee and provide Haylee with proof of the original date of purchase. Haylee will manage the shipping from the address of your initial delivery back to the Haylee office and warehouse. Evidence of a Defect and any claims must be emailed to [email protected] along with a return request made online via your account on www.haylee.sg. If you wish to replace your Mattress with a more expensive Mattress (an “Upgrade Mattress”), you are required to state so in the above email. You will be required to pay the difference between the original purchase price of the Mattress and that of the Upgrade Mattress, plus the cost of any related additional system pieces necessary for such Upgrade Mattress.

Haylee will repair or replace (as applicable) and ship your Mattress or Upgrade Mattress back to you. You will be responsible for any shipping costs associated with shipping replaced or repaired Mattresses.

Replaced or repaired Mattresses that are not Upgrade Mattresses are subject to the same limited Mattress Warranty as the original Mattress. For example, if you obtain a replaced or repaired Mattress that is the same style and price as the original Mattress, then the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. If you purchase an Upgrade Mattress, then you obtain a new limited Mattress Warranty, and the warranty term will begin upon the purchase of the Upgrade Mattress.

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL HAYLEE, ITS SUPPLIERS OR ITS RESELLERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF HAYLEE HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. HAYLEE’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.

In the event a dispute arises between you and Haylee arising out of this Limited Mattress Warranty, you agree to resolve the disputes out of court, within Singapore.

This limited Mattress Warranty will be governed by the laws of Singapore and is provided by:

FortyTwo Pte Ltd
5 Toh Guan Road East,
Unit #05-01,
Singapore 608831
[email protected]

Payment Methods

Our resellers may have differing payment Terms & Conditions . We advise you to refer to their respective Terms & Conditions:

FortyTwo: https://www.fortytwo.sg/terms-and-conditions/
Lazada: https://www.lazada.sg/terms-of-use/?spm=a2o42.230101080000.0.0.ertQ81#tos

TERMS & CONDITIONS OF WEBSITE USE

Your access to and use of Haylee's Website (www.haylee.sg) and the products and services (hereby collectively known as “Services”) available through this Website are subject to the following terms and conditions. By using our Services, you agree to all of the Terms and Conditions of Use, as may be updated by us without prior notice. FortyTwo Pte. Ltd., which manages Haylee’s Website, reserves to amend the Terms and Conditions of Use at its own discretion. FortyTwo Pte. Ltd. advises you to check this page regularly to take note of any changes we may have made to the Terms and Conditions of Use.

Website Access

Access to this Website is permitted on a temporary basis, and FortyTwo Pte. Ltd. reserves the right to withdraw or amend the Services without prior notice. FortyTwo Pte. Ltd. will not be held liable if, for any reason, this Website is unavailable at any time or for any period. Occasionally, we may restrict access to some parts or all of this Website at our own discretion and without prior notice. All data on this Website is published “As is” and is correct at the time of publishing. FortyTwo Pte. Ltd. reserves the right to remove, edit and add on any data without prior notice. This Website may also contain links to other third-party websites (henceforth referred to as “Linked Sites”), which are not operated by FortyTwo Pte. Ltd. FortyTwo Pte. Ltd. has no control over the Linked Sites and accepts no responsibility for them, or for any loss or damage that may arise from your use of them. Your use of the Linked Sites is at your own risk and will be subject to the individual terms of use and service of each such site, if any.

Site Usage

You are prohibited from misusing this Website.

You will not: commit or encourage a criminal offence; transmit or distribute any material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon any other person's proprietary rights; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

Any breach of this provision constitutes a criminal offence under the Computer Misuse Act 1998. We will not hesitate to report any such breach to the relevant law enforcement authorities and disclose your identity to them.

FortyTwo Pte. Ltd. will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material.

FortyTwo Pte. Ltd., its staff, management, licensors, shareholders and affiliates will not be responsible for any other misadventure arising from the use of this Website.

Electronic Communications

When you visit this Website, submit content to this website (product reviews and/or questions) or send e-mails to Haylee, you are communicating with FortyTwo Pte. Ltd. electronically. We may respond to you by e-mail or by posting notices/responses on the Website. You agree that all such notices, disclosures, and other communications that FortyTwo Pte. Ltd. provides to you electronically satisfy any legal requirement that such communications be in writing.

Intellectual Property, Software and Content

The intellectual property rights of all software and content made available to you on or through this Website remains the property of FortyTwo Pte. Ltd. and its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by FortyTwo Pte. Ltd. and its licensors.

FortyTwo Pte. Ltd. does not claim to own the rights to the images, trademarks and intellectual property of our licensors and the respective third-parties that are featured on this Website. All rights of these images, trademarks and intellectual property belong to their respective owners and not to FortyTwo Pte. Ltd.

You are permitted to store, print and display the content supplied purely for your personal use. You may not publish, manipulate, distribute or reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.

You are prohibited from modifying, translating, reverse engineering, decompiling, disassembling or creating derivative works based on any software or accompanying documentation supplied by FortyTwo Pte. Ltd. or its licensors.

The Haylee logo and website design are registered trademarks of FortyTwo Pte. Ltd. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of FortyTwo Pte. Ltd.

Any infringement of the intellectual property rights of any party on this site will be reported to the relevant authorities upon discovery.

Hyperlinking to www.haylee.sg

Unless explicit written approval is obtained from FortyTwo Pte. Ltd., any website linking to this Website

  • May link to, but must not replicate, any copyrighted materials
  • Must not imply that Haylee or FortyTwo Pte. Ltd. endorses said website or any products, services, or content available through said website if no such endorsement exists
  • Must not misrepresent its relationship with Haylee or FortyTwo Pte. Ltd.
  • Must not publish or route to any false or misleading information about Haylee, its products, or its services; and
  • Shall not host content that can be construed as inappropriate, distasteful, offensive, or controversial

We reserve the right to withdraw linking permission without notice.

Governing Law and Jurisdiction

The law governing the use of Website and all transactions is the Law of Singapore. Any aspects that are not covered by these Terms and Conditions is subject to Singapore Law.

Salvatory Clause

If any of these Terms and Conditions are rendered invalid or void, the other Terms and Conditions will remain in fact.